Approved Paramedical Vendor FAQs

Why is Mutual of Omaha selecting specific vendors as our approved paramedical examiners?

We're making this change in order to:

• provide you with expanded services
• reduce underwriting turnaround time
• integrate process efficiencies
• control the growth of underwriting department direct expenses

The combination of these factors contributes toward better product pricing.

How will this change benefit agents?

It will make it easier for you to do business. By that, we mean there will be:

• improved time-service quality (both in the home office and the field)
• a streamlined approach to ordering requirements
• reduced turnaround time from the ordering of a paramedical exam to the final underwriting decision
• real-time Web site access to examination appointment scheduling and underwriting requirements status
• a single point-of-contact relationship manager for problem resolution

Prompt and efficient electronic handling of paramedical exam and laboratory services allows us to reduce underwriting review process time.

How will this new approach improve accuracy and service time?

Within specified turnaround times, all paramedical and laboratory services will pass through a stringent quality assurance process. This makes certain that all results are complete the first time and minimizes the need for clarification, repeat requirements and requests for requirements that were overlooked. Additionally, results will be provided electronically, effectively eliminating misdirected (or lost) documentation.

What guarantees do we have that anticipated service levels will be met?

Each of our underwriting services providers has committed to a strict service-level agreement. Each vendor is dedicated not only to meeting but to exceeding these standards.

The Mutual program manager will review service-level standards to assure they're met or exceeded. Where issues surface, the program manager will determine whether the problem is an isolated circumstance that can be immediately rectified or will identify the root cause and resolve it.

Do we have to use an approved vendor or can we continue to use the paramed firm we're currently using?

These vendors have committed to provide you top-level service, faster turnaround and the ability to track the status of requests on line. If you don't use these vendors we can't guarantee the benefits and results other vendors offer.

Do I have to cancel the cases I currently have scheduled through non-approved paramed firms?

No. However, you should order all new requirements through approved vendors.

How do I request a paramedical exam?

Use the links above to the appropriate vendor Web site. (A one-time registration is required.) You can order examinations online. Or, you can phone, fax or e-mail examination requests.

How can I check on a paramedical exam's status?

Use the links above to the appropriate vendor Web site. (A one-time registration is required.) Sites provide real-time paramedical exam status.

What if I have concerns about the service I receive?

Call your Mutual home office relationship manager at (402) 351-5614.

Who do I contact if I have questions?

Contact Mutual's dedicated program manager, Tammy Richling, at (402) 351-5614.

Is it a good idea to pre-set paramed appointments with clients?

It's more efficient to allow the approved vendors' office to schedule a time with your client that will be mutually agreeable to both the client and the examiner. This arrangement allows for the appointment to take place earlier than a pre-scheduled date, in most cases.